Terms of service

Naykora: a SaaS application providing family device monitoring (computers and workstations), operated by the publisher identified in the Legal notice (hereinafter Naykora). Service: all features accessible via naykora.ai: dashboard, Naykora Dragon Shield application installed on devices, alerts, referral program and messaging. Subscription: an indefinite-duration contract, terminable at any time, billed monthly or yearly, per device monitored. User: an adult individual who creates an account and subscribes. Device: a compatible computer (Windows 10 or 11, macOS 12 or later) on which Naykora Dragon Shield is installed.

You must be 18 or over and have the legal capacity to enter into a contract. Naykora is intended for private family use; professional or reseller use requires a specific agreement. Creating an account constitutes acceptance of these Terms and of the Privacy Policy.

Naykora remotely monitors the technical health of your family's devices. Once installed, the Naykora Dragon Shield application collects technical data about the system's state (security updates, pending patches, status of the third-party antivirus, hardware alerts) and alerts you by email and in your dashboard as soon as a risk indicator appears, so that you, or our team via the messaging system, can act. Naykora is not an antivirus. The Service does not block an ongoing attack, does not remove malware and does not defend your device in real time: it complements the protections you must maintain elsewhere (antivirus, firewall, backups, password manager). Naykora never accesses your files, documents, emails, photos, browsing history or private content. The technical supervision of devices relies on infrastructure provided by our subprocessor SuperOps Inc., listed in the Privacy Policy.

You provide accurate information when creating your account (name, email, date of birth, language) and remain responsible for your credentials and for the activity on your account. Sign-in is performed via a one-time code sent by email, a magic link, a password or a Google account; two-factor authentication is available to everyone and mandatory for administrators. Naykora may suspend or terminate an account in case of fraud, non-payment, abuse or breach of these Terms, and delete, after notice by email, an account inactive for more than 24 months.

The subscription is billed per device, at the same price regardless of the number of devices, on a monthly plan (charged on the same day each month) or a yearly plan (single charge, discounted rate). Prices are displayed in CHF or EUR based on your location, which you can change from the dashboard. If a tax applies in your country, it is calculated by our payment provider Stripe and displayed before payment confirmation. You can increase or decrease the number of devices at any time; the new billing applies from the next cycle, prorated for additions. Free trial: every first subscription starts with a free 14-day trial. Your card is requested at activation so the Service can start immediately, but nothing is charged during the trial. At the end of the 14 days, the chosen plan (monthly or yearly) starts and the first charge takes place, unless you cancelled beforehand from your account, Subscription section: cancelling during the trial is immediate and free. A reminder is emailed to you before the trial ends. The trial is limited to one subscription per person.

After subscribing, you receive by email a personal installation link valid for 7 days, which detects your system and downloads the appropriate installer. Supported systems: Windows 10 and 11, macOS 12 or later; tablets, smartphones and Linux are not covered. If you encounter difficulties, the built-in messaging lets you get assisted installation within 24 business hours.

You may only install Naykora Dragon Shield on the number of devices matching your subscription. If you exceed it, the Service may automatically disconnect the excess devices (the most recent ones), with an email notification; they are reactivated as soon as you increase the quantity from the dashboard.

Payments are processed by Stripe (Stripe Payments Europe Limited, PCI DSS Level 1 certified); Naykora does not store any card numbers. Accepted methods: Visa, Mastercard and American Express cards, Apple Pay and Google Pay where available. The subscription renews automatically at each due date unless cancelled before the renewal date. If a payment fails, you are informed by email and in your dashboard, the charge is automatically retried for a few days and the installation of new devices is suspended until the situation is resolved; if the payment does not succeed, the subscription ends. Invoices are available in your dashboard and sent by email.

Right of withdrawal: if you reside in the European Union, you have a 14-day withdrawal period from the date of subscription. This period coincides with the free trial: nothing is charged during these 14 days and you can end the Service at any time from your account, free of charge and without justification. By activating the Service immediately (installing Naykora Dragon Shield), you agree that its performance begins during this period. Termination: you can cancel at any time from your dashboard; cancellation takes effect at the end of the already-paid period, with no partial refund. The application remains technically installed: an email gives you the uninstall procedure per system, or our team performs it remotely within 24 business hours if you contact us.

Each user has a unique referral code. When a person creates their account with your code and takes out a paid subscription, you earn a commission on their payments for as long as their subscription stays active. The program has a single level: only your direct referrals generate earnings, there is no commission on your referrals' own referrals. Commission rates depend on the plan subscribed by the referral (monthly or yearly) and are published in your Dragon Guard area. They may be adjusted for new referrals; already-earned amounts keep their original rate. Earnings remain Pending for 30 days after the referral's payment, then move to Validated and become payable if there has been no cancellation, dispute or chargeback. Validated earnings are paid monthly by bank transfer to the IBAN you have registered (Switzerland or SEPA area), from 10 CHF. The program's medals are symbolic and have no monetary value. Anti-fraud: self-referral, an IBAN shared between accounts with no family link, fake accounts or any fraudulent behavior result in the cancellation of the affected earnings and the suspension of the referrer account. A refund or a bank dispute on a referral payment cancels the associated earnings.

The messaging built into the dashboard lets you write to us with any question; we respond within 24 business hours on weekdays. You can archive your resolved conversations; messages are retained in accordance with the Privacy Policy.

You agree to use the Service in a private and legal family context; to install Naykora Dragon Shield only on devices you own or whose primary user has given informed consent; not to circumvent the quota, decompile the application or access the systems of Naykora or its subprocessors outside the provided interfaces; and not to monitor any third party without their consent (employees, roommates, minors outside your parental authority). Any breach may result in immediate account suspension without refund.

Naykora uses reasonable means to ensure Service availability, without any contractual availability commitment (SLA) on the consumer tier. Maintenance is announced when possible; major incidents are communicated by email and on the dashboard.

Naykora's assets (texts, brand, mascot, Dragon Shield logo, designs, code, documentation) remain the exclusive property of Naykora or its licensors; any reproduction or exploitation without written authorization is prohibited. Your subscription grants you a personal, non-exclusive, non-transferable and revocable right to use the Service. Your data remains your property; you grant us a license limited to the performance of the Service.

The Service is a monitoring and alerting tool, not an antivirus (section 3): Naykora guarantees neither the detection of every risk indicator nor the absence of compromise on monitored devices. To the extent permitted by applicable law, Naykora's cumulative liability is limited to the amounts paid during the 12 months preceding the event, and indirect damages (data loss, loss of business, moral prejudice) are not compensated. These limitations do not apply in case of willful misconduct, gross negligence or breach of mandatory consumer law obligations.

Any substantial change to the Terms is notified to you by email at least 30 days before it enters into force; you may cancel before that date if you reject it. Continued use constitutes acceptance.

These Terms are governed by Swiss law, excluding conflict-of-laws rules. Consumers residing in the European Union retain the benefit of the more protective mandatory provisions of their national consumer law. Any dispute relating to the interpretation or performance hereof is subject to the competent courts of the canton of Fribourg, Switzerland. European consumers may also file a claim with the courts of their habitual residence.

Email: contact@naykora.ai Built-in messaging: from your dashboard, Messages section. Postal address: available on request to contact@naykora.ai.